Privacy Policy

Last Updated: January 2025

SCZ Corporation ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services, in compliance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines.

1. Information We Collect

1.1 Personal Information

We may collect the following personal information:

• Contact Information: Name, email address, phone number, company name, job title, and mailing address
• Business Information: Company details, industry sector, project requirements, and technical specifications
• Communication Data: Records of your inquiries, quote requests, customer service interactions, and feedback
• Project Data: Site locations, energy requirements, infrastructure specifications, and installation details
• Transaction Information: Purchase orders, payment information (processed through secure third-party payment processors), and billing details

1.2 Technical Information

We automatically collect certain technical information:

• Device Information: IP address, browser type and version, operating system, device identifiers
• Usage Data: Pages visited, time spent on pages, links clicked, referring websites, and navigation paths
• Location Data: General geographic location based on IP address
• Cookies and Tracking Technologies: Data collected through cookies, web beacons, and similar technologies

1.3 Newsletter Subscriptions

When you subscribe to our newsletter, we collect your email address to send you updates about our products, services, and industry news. Newsletter subscriptions are stored securely and you may unsubscribe at any time.

2. How We Use Your Information

We use your information for the following purposes:

• Service Delivery: To provide quotes, process orders, deliver products, and perform installation and construction services
• Customer Support: To respond to inquiries, provide technical support, and manage warranty claims
• Project Management: To coordinate installation, maintenance, and construction management services
• Communication: To send service updates, technical documentation, safety alerts, and maintenance reminders
• Marketing: To send newsletters, promotional materials, and information about new products and services (with your consent)
• Business Operations: To improve our website, analyze usage patterns, conduct market research, and develop new services
• Compliance: To comply with legal obligations, including DOE regulations, building codes, and safety standards
• Security: To protect against fraud, unauthorized access, and other security threats
• Analytics: To understand how our services are used and improve user experience

3. Legal Basis for Processing (Data Privacy Act Compliance)

Under the Data Privacy Act of 2012, we process your personal information based on:

• Consent: You have given explicit consent for specific purposes (e.g., newsletter subscriptions, marketing communications)
• Contract Performance: Processing is necessary to fulfill our contractual obligations to you
• Legal Obligation: Processing is required to comply with Philippine laws and regulations
• Legitimate Interest: Processing is necessary for our legitimate business interests (e.g., fraud prevention, business analytics)

4. Information Sharing and Disclosure

4.1 Third-Party Service Providers

We may share your information with trusted third parties who assist us in:

• Payment Processing: Secure payment gateway providers for transaction processing
• Email Services: Email service providers for communication and newsletter delivery
• Cloud Storage: Secure data storage providers (e.g., Cloudflare KV) for form submissions and customer data
• Analytics: Website analytics providers to understand user behavior
• Customer Support: Live chat services (Tawk.to) for real-time customer assistance

All third-party service providers are bound by confidentiality agreements and are prohibited from using your information for any purpose other than providing services to us.

4.2 Brand Partners

We may share relevant technical information with our brand partners (CESC, Wallbox, Exicom, Kempower, Tritium, Quastor, KINGFA, RHINO, Hartindo, Zaoqiang Kuobang, NU SKIN) for purposes of product support, warranty claims, and technical assistance.

4.3 Legal Requirements

We may disclose your information when required by law, court order, or government regulation, or when necessary to protect our rights, property, or safety.

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity, subject to the same privacy protections.

5. Data Security

We implement industry-standard security measures to protect your personal information:

• Encryption: Data transmission is secured using SSL/TLS encryption protocols
• Access Controls: Strict access controls and authentication mechanisms limit data access to authorized personnel only
• Secure Storage: Customer data is stored in secure, encrypted databases with regular backups
• Bot Protection: Cloudflare Turnstile protects forms from automated abuse and spam
• Regular Audits: Periodic security assessments and vulnerability testing
• Employee Training: Staff are trained on data privacy and security best practices

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Cookies and Tracking Technologies

6.1 Types of Cookies We Use

Our website uses the following types of cookies:

• Essential Cookies: Required for website functionality and security
• Performance Cookies: Help us understand how visitors use our website
• Functional Cookies: Remember your preferences and settings
• Analytics Cookies: Collect information about website usage and performance

6.2 Managing Cookies

You can control cookies through your browser settings. However, disabling certain cookies may affect website functionality. Most browsers allow you to refuse or accept cookies and delete existing cookies.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Retention periods vary depending on:

• Customer Data: Retained for the duration of our business relationship plus 7 years for tax and accounting purposes
• Project Documentation: Retained for the warranty period plus 10 years for construction and safety records
• Marketing Communications: Retained until you unsubscribe or withdraw consent
• Website Analytics: Typically retained for 26 months

8. Your Rights Under the Data Privacy Act

Under the Data Privacy Act of 2012, you have the following rights:

• Right to Information: Be informed about the collection and processing of your personal data
• Right to Access: Request a copy of your personal information we hold
• Right to Rectification: Request correction of inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data (subject to legal retention requirements)
• Right to Object: Object to processing of your personal data for direct marketing purposes
• Right to Data Portability: Request transfer of your data to another service provider in a structured, commonly used format
• Right to Withdraw Consent: Withdraw consent for processing at any time (without affecting prior processing)
• Right to Lodge a Complaint: File a complaint with the National Privacy Commission of the Philippines

To exercise any of these rights, please contact us using the information provided in Section 13 below. We will respond to your request within thirty (30) days.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete such information.

10. International Data Transfers

Your information may be transferred to and processed in countries outside the Philippines where our service providers are located (e.g., cloud storage providers). We ensure that such transfers comply with the Data Privacy Act and that adequate safeguards are in place to protect your information.

11. Third-Party Links

Our website may contain links to third-party websites, including our brand partners' websites (CESC, Wallbox, Exicom, Kempower, Tritium, etc.). We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on our website with a new "Last Updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

13. Contact Us / Data Protection Officer

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, or if you wish to exercise your rights under the Data Privacy Act, please contact us:

14. National Privacy Commission

You have the right to file a complaint with the National Privacy Commission of the Philippines: